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Please communicate with us directly through the online chat window in the bottom right corner, or you can send an email to support@pihots.com to get help
Frequently Asked Questions
Before contacting us, you could check whether these Q&A are helpful to you first. These Q&A are the ones that people are quite concerned about. For more frequently asked questions, please visit our FAQs Page.
What payment methods are supported?
We accept Paypal, VISA, MasterCard, Apple Pay as well as other methods that are updated to be available on the Checkout page of our website.
Can I cancel my order?
You can cancel you order before the product is shipped, and you will receive a full refund. If the product has already been shipped, we cannot cancel the order.
Is my payment secured?
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.
Can I pay with my Paypal account?
Yes, you can pay by PayPal:
- Select PayPal as your payment method in the checkout.
- You will be redirected to the PayPal website to continue the payment.
- If you are already a PayPal customer, you can log in with user data and confirm the payment. If you are not familiar with PayPal, you can create a PayPal account and confirm your payment.
- You will be returned to the shopping home page and your order and payment will be successful.
Can I return the goods if they have quality problems?
We try our best to guarantee product quality. If you receive quality problems, you may return the item for a full refund. We will bear the cost of freight as long as the reason for returning the item is due to quality issues or a mistake on our part.
Fill out the form to contact us
Please contact us by filling out the form and describe your request in as much detail as possible. This will help us provide a faster and more accurate response. You can also contact us by sending an email to support@pihots.com, and we will usually respond within 48 hours.